Understanding the Care Process
From your first conversation with social services through to choosing and funding care — we explain every step.
Types of Care Explained
Home care, care homes, supported living and more — understand what each type of care means in practice.
Your Rights as a Care Seeker
You have the right to choose your own provider, request a needs assessment and control your own care budget.
Local Authority Contacts
Find the right team in your area — adult social care, children's services, SEND and NHS continuing healthcare.
Helpful Organisations
National and North East charities that can provide advice, advocacy and practical support.
Care Jargon Buster
Plain English explanations of the terms and acronyms you'll encounter when navigating the care system.
When Things Go Wrong
How to complain about your care provider or local authority — your rights, the process and who to escalate to.
Children's Care
SEND, EHC plans, children in care, care leavers' rights and how to complain about children's services.
Find Care Providers
Ready to find a care provider in the North East? Visit our sister site Northeast Care Directory.
Northeast Care Directory lists home care, care homes, supported living and specialist care providers across the region.