Find the right team for your postcode area — organised north to south across the North East
Phone: 01670 536 400
Children's triage: childrentriage@northumberland.gov.uk
Early Help: earlyhelp@northumberland.gov.uk
Families Information Service: fis@northumberland.gov.uk
Education Support for Looked After Children: 01670 622779
Leaving Care: northumberlandadolescentservices@northumberland.gov.uk
SEND — Northumberland IASS
Phone: 01670 623555 / 01670 620350
Email: iass@northumberland.gov.uk
Website: northumberlandiass.org.uk
NHS Continuing Healthcare — Northumberland
Phone: 01670 333 188
Email: nencicb-nor.northumberland-nar@nhs.net
Children's Continuing Care
Phone: 01642 746 848
Email: necsu.childrenscontinuingcare@nhs.net
NENC ICB — General enquiries
Phone: 0191 512 8484
Website: northeastnorthcumbria.nhs.uk
Complaints — Northumberland County Council
Website: northumberland.gov.uk/complaints-compliments-and-suggestions
The NE postcode district covers five separate local authority areas. Select yours below.
Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH
Website: newcastle.gov.uk
Adult Social Care
Adult Social CarePoint Phone: 0191 278 8377
Deaf/hard of hearing text: 0796 847 4891
Email: ASCP@newcastle.gov.uk
Hours: Monday–Friday, 8am–5pm
Out of hours emergency: 0191 278 7878
Children's Services
Front Door Service Phone: 0191 277 2500 (Mon–Fri, 8.45am–5pm)
Out of hours: 0191 278 7878
Email: childrentriage@newcastle.gov.uk
Children with Disabilities: 0191 277 4700
SEND
Newcastle SENDIASS Phone: 0191 211 6255
Website: newcastlesendiass.co.uk
NHS Continuing Healthcare
Phone: 0191 223 6503
Civic Centre, Regent Street, Gateshead, NE8 1HH Website: gateshead.gov.uk
Adult Social Care
Adult Social Care Direct
Phone: 0191 433 7033
Hospital discharge: 0191 445 2200
Out of hours: 0191 433 7033
Children's Services
Phone: 0191 433 2653
Email: childrentriage@gateshead.gov.uk
Out of hours: 0191 433 7033
SEND — Gateshead SENDIASS
Phone: 0191 478 4667
Email: barnardossendiass@barnardos.org.uk
Note: check gateshead.gov.uk for current provider details
NHS Continuing Healthcare
Phone: 0191 223 6503
Quadrant, The Silverlink North, Cobalt Business Park, Wallsend, NE27 0BY
Website: northtyneside.gov.uk
Adult Social Care & Children's Services
Children and Adults Contact Centre
Phone: 0191 643 2777
Email: childrenandadultscontactcentre@northtyneside.gov.uk
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours Care Call: 0330 333 7475
Emergency Duty Team: 0191 200 6800
Children's Disabilities Team Phone: 0191 643 4151
SEND
North Tyneside SENDIASS Phone: 0191 643 8317 / 0191 643 8313
Email: sendiass@northtyneside.gov.uk
Website: sendiassnorthtyneside.org.uk
NHS Continuing Healthcare
Phone: 0191 223 6513
Email: nencicb-nT.chc@nhs.net
Town Hall and Civic Offices, Westoe Road, South Shields, NE33 2RL
Website: southtyneside.gov.uk
Adult Social Care
Let's Talk Team Phone: 0191 424 6000 Email: LetsTalk@southtyneside.gov.uk
Direct Payments: 0191 427 1717 (Mon–Fri 9am–1pm)
Email: Self.DirectedSupportTeam@southtyneside.gov.uk
Children's Services
Phone: 0191 424 5010
Out of hours: contact main council number
SEND
South Tyneside SEND Team
Phone: 0191 424 7682 / 0191 424 7808
Email: sen@southtyneside.gov.uk
SEND
South Tyneside SENDIASS
Phone: 0191 424 6345
Email: SENDIASS@southtyneside.gov.uk
Website: southtynesidesendiass.co.uk Hours: Mon–Fri 9am–5pm
NHS Continuing Healthcare
Phone: 0191 300 3940
Civic Centre, Burdon Road, Sunderland, SR2 7DN
Website: sunderland.gov.uk
Note: NE37 and NE38 cover the Washington area which falls within Sunderland City Council's boundary despite the NE postcode prefix.
Adult Social Care
Phone: 0191 520 5552 (Health & Wellbeing / adult safeguarding)
General enquiries: 0191 520 5555
Children's Services
Together for Children Sunderland
Safeguarding / child protection: 0191 561 7007
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
General enquiries: 08000 917 7771
Email: contactus@togetherforchildren.org.uk Referrals: referrals@togetherforchildren.org.uk
Website: togetherforchildren.org.uk
SEND
Sunderland SEND IASS
Phone: 0191 549 3768
Website: sunderlandsendiass.co.uk
NHS Continuing Healthcare
Phone: 0191 283 1296
Email: nencicb-sun.chc@nhs.net
Civic Centre, Burdon Road, Sunderland, SR2 7DN
Website: sunderland.gov.uk
Adult Social Care
Phone: 0191 520 5552
General: 0191 520 5555
Children's Services
Together for Children
Phone: 0191 561 7007
General: 08000 917 7771
Email: contactus@togetherforchildren.org.uk
SEND
Sunderland SEND IASS
Phone: 0191 549 3768
Website: sunderlandsendiass.co.uk
NHS Continuing Healthcare
Phone: 0191 283 1296
Email: nencicb-sun.chc@nhs.net
County Hall, Durham, DH1 5UL
Website: durham.gov.uk
⚠️ Note: SR7 looks like a Sunderland postcode but is served by Durham County Council.
Adult Social Care
Social Care Direct
Phone: 03000 267 979
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073
Care Connect:
Phone: 03000 262 195
Local Office - Seaham
Address: Seaham Youth Centre, Strangford Road, Seaham, SR7 8QE
Phone: 03000 261 117
Children's Services
Social Care Direct Phone: 03000 267 979
Out of hours: 03000 267 979 (24/7)
SEND
Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
County Hall, Durham, DH1 5UL Website: durham.gov.uk
⚠️ Note: SR8 looks like a Sunderland postcode but is served by Durham County Council.
Adult Social Care
Social Care Direct
Phone: 03000 267 979
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073
Care Connect: 03000 262 195
Local Office — Peterlee
Address: The Leisure Centre, St Cuthbert's Way, Peterlee, SR8 1AF
Phone: 03000 261 116
Children's Services
Social Care Direct
Phone: 03000 267 979
Out of hours: 03000 267 979 (24/7)
SEND
Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care
Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
Important: SR7 and SR8 look like Sunderland postcodes
The DH postcode district crosses three local authority boundaries. DH4 and DH5 are served by Sunderland City Council, DH3 1 and DH3 2 (Birtley) by Gateshead Council, and all other DH postcodes by Durham County Council.
County Hall, Durham, DH1 5UL Website: durham.gov.uk
Adult Social Care
Social Care Direct
Phone: 03000 267 979
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073
Care Connect
Phone: 03000 262 195
Local Offices
DH2/DH3 Chester-le-Street: 03000 267 979
DH7 Ushaw Moor: 03000 261 115
DH8 Consett: 03000 261 121
DH9 Stanley: 03000 261 114
Children's Services
First Contact
Phone: 03000 267 979
Out of hours: 03000 267 979 (24/7)
Complaints: cypscomplaints@durham.gov.uk
SEND
Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care
Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
Civic Centre, Regent Street, Gateshead, NE8 1HH
Website: gateshead.gov.uk
⚠️ Note: DH3 1 and DH3 2 cover Birtley which sits within Gateshead metropolitan borough, not County Durham, despite the DH postcode prefix.
Adult Social Care
Adult Social Care Direct
Phone: 0191 433 7033
Hospital discharge: 0191 445 2200
Out of hours: 0191 433 7033
Children's Services
Phone: 0191 433 2653
Email: childrentriage@gateshead.gov.uk #
Out of hours: 0191 433 7033
SEND
Gateshead SENDIASS
Phone: 0191 478 4667
Email: barnardossendiass@barnardos.org.uk
Note: check gateshead.gov.uk for current provider details
NHS Continuing Healthcare
Phone: 0191 223 6503
Civic Centre, Burdon Road, Sunderland, SR2 7DN
Website: sunderland.gov.uk
⚠️ Note: DH4 looks like a Durham postcode but is served by Sunderland City Council.
Adult Social Care
Phone: 0191 520 5552 (Health & Wellbeing / adult safeguarding)
General: 0191 520 5555
Children's Services
Together for Children Sunderland
Safeguarding / child protection: 0191 561 7007
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
General: 08000 917 7771
Email: contactus@togetherforchildren.org.uk
Referrals: referrals@togetherforchildren.org.uk
Local Family Hub
Houghton-le-Spring
Sunderland Carers Centre covers DH4
Website: sunderlandcarers.co.uk
SEND
Sunderland SEND IASS
Phone: 0191 549 3768
Website: sunderlandsendiass.co.uk
NHS Continuing Healthcare
Phone: 0191 283 1296
Email: nencicb-sun.chc@nhs.net
Civic Centre, Burdon Road, Sunderland, SR2 7DN Website: sunderland.gov.uk
⚠️ Note: DH5 looks like a Durham postcode but is served by Sunderland City Council.
Adult Social Care
Phone: 0191 520 5552 (Health & Wellbeing / adult safeguarding)
General: 0191 520 5555
Children's Services
Together for Children Sunderland
Safeguarding / child protection: 0191 561 7007
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
General: 08000 917 7771
Email: contactus@togetherforchildren.org.uk
Referrals: referrals@togetherforchildren.org.uk
Local Family Hub
Coalfield area
Hetton Centre, Welfare Road, Hetton-le-Hole, DH5 9NE
Phone: 0191 561 4084
Email: coalfield@togetherforchildren.org.uk
SEND
Sunderland SEND IASS
Phone: 0191 549 3768
Website: sunderlandsendiass.co.uk
NHS Continuing Healthcare
Phone: 0191 283 1296
Email: nencicb-sun.chc@nhs.net
County Hall, Durham, DH1 5UL Website: durham.gov.uk
Adult Social Care
Social Care Direct
Phone: 03000 267 979 Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073
Care Connect
Phone: 03000 262 195
Local Offices
DH12/DH13 Barnard Castle/Weardale: 03000 261 113
DH14 Bishop Auckland: 03000 267 979
Children's Services
First Contact Phone: 03000 267 979 Out of hours: 03000 267 979 (24/7)
Complaints: cypscomplaints@durham.gov.uk
SEND
Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care
Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
The DL postcode district spans three local authorities and two NHS ICB areas. DL6–DL10 fall within North Yorkshire and a different NHS body — see the note in each section.
own Hall, Feethams, Darlington, DL1 5QT
Website: darlington.gov.uk
Adult Social Care
Adult Contact Team
Phone: 01325 406111 Hours: Mon–Thu 8.30am–4.45pm, Fri 8.30am–4.15pm
Out of hours: 01642 524552 Minicom: 01642 602346
Children's Services
Children's Front Door
Phone: 01325 406222
Email: childrensfrontdoor@darlington.gov.uk
Out of hours: 01642 524552
SEND
Darlington SENDIASS
Phone: 01325 405878
Email: iass@darlington.gov.uk
Mobile: 07930 303213
NHS Continuing Healthcare
Phone: 01642 746 848
County Hall, Durham, DH1 5UL Website: durham.gov.uk
⚠️ Note: DL4 and DL5 look like Darlington postcodes but are served by Durham County Council.
Adult Social Care
Social Care Direct
Phone: 03000 267 979
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073
Care Connect
Phone: 03000 262 195
Local Office
Newton Aycliffe
Address: Newton Aycliffe Youth Centre,
Burn Lane,
Newton Aycliffe,
DL5 4HX
Phone: 03000 261 118
Children's Services
First Contact
Phone: 03000 267 979
Out of hours: 03000 267 979 (24/7)
Complaints: cypscomplaints@durham.gov.uk
SEND
Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care
Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
Email: necsu.chcintakecorrespondence@nhs.net
County Hall, Northallerton, DL7 8AD
Website: northyorks.gov.uk
⚠️ Note: DL6–DL10 fall within North Yorkshire, not the North East. These areas are served by a different NHS ICB — Humber and North Yorkshire ICB — not the NENC ICB that covers the rest of this directory.
Adult Social Care
Phone: 0300 131 2 131 (24/7)
Email: social.care@northyorks.gov.uk
Professional line: 01609 536993
Local office Northallerton:
White Rose House,
Northallerton Business Park,
Thurston Road,
DL6 2NA
Phone: 01609 534090
Children's Services
Phone: 0300 131 2 131 (24/7) Professional consultation
MAST: 01609 535070 (Mon–Fri 10am–4pm)
Email: social.care@northyorks.gov.uk
SEND North Yorkshire
SENDIASS
Website: sendiassnorthyorkshire.co.uk
NHS Continuing Healthcare
Humber and North Yorkshire ICB
Phone: 01482 957750
Email: hnyicb.experience@nhs.net
Website: humberandnorthyorkshire.icb.nhs.uk
County Hall, Durham, DH1 5UL Website: durham.gov.uk
Adult Social Care
Social Care Direct
Phone: 03000 267 979
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073
Care Connect
Phone: 03000 262 195
Local Office
Barnard Castle/Weardale
Address: Broom Road, Ferryhill, DL17 8AN
Phone: 03000 261 113
Children's Services
First Contact
Phone: 03000 267 979
Out of hours: 03000 267 979 (24/7)
Complaints: cypscomplaints@durham.gov.uk
SEND
Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care
Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
County Hall, Durham, DH1 5UL Website: durham.gov.uk
Adult Social Care
Social Care Direct Phone: 03000 267 979
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 03000 267 979 (duty officer 24/7)
Text: 0786 009 3073 Care Connect: 03000 262 195
Local Offices
DL14 Bishop Auckland:
Spectrum, Tindale Crescent, Bishop Auckland, DL14 9NR
DL15 Crook:
Bracken Court, Ushaw Moor, DH7 7NG
Phone: 03000 261 115
DL16/DL17 Spennymoor/Ferryhill:
Broom Road,
Ferryhill,
DL17 8AN
Phone: 03000 261 113
Children's Services
First Contact
Phone: 03000 267 979
Out of hours: 03000 267 979 (24/7)
Complaints: cypscomplaints@durham.gov.uk#
SEND — Durham SENDIASS
Phone: 0191 587 3541 / 03000 267 007
Email: sendiass@durham.gov.uk
Website: durhamsendiass.info
Leaving Care
Email: CareLeavers@durham.gov.uk
Website: durham.gov.uk/careleavers
NHS Continuing Healthcare
Phone: 01642 746 848
The TS postcode district covers five local authorities. TS9 (Stokesley) falls within North Yorkshire and a different NHS body — see the note in that section.
PO Box 99A, Town Hall, Middlesbrough, TS1 2QQ
Website: middlesbrough.gov.uk
Adult Social Care
Adult Access Team
Phone: 01642 065070
Email: adultaccessteam@middlesbrough.gov.uk
Out of hours: 01642 524552
Welfare Rights: 01642 729242
Children's Services
Middlesbrough Children Matter
Phone: 01642 245432
Email: childrenmatter@middlesbrough.gov.uk
Early Help MACH
Phone: 01642 726004
Short Breaks: 01642 579160 Out of hours: 01642 524552
SEND — South Tees SENDIASS (Barnardo's)
Phone: 01642 310 806
Email: southteessendiass@barnardos.org.uk
Website: barnardossendiass.org.uk/south-tees-sendiass
Redcar & Cleveland House, Kirkleatham Street, Redcar, TS10 1SP Website: redcar-cleveland.gov.uk
⚠️ Note: TS6 is split between Middlesbrough and Redcar & Cleveland depending on your exact street. If unsure call either council and they will redirect you.
Adult Social Care
Adults Access Team
Phone: 01642 771500
Hours: Mon–Fri business hours
Out of hours: 01642 524552
Money Advice: 01642 771166
Children's Services
MACH Phone: 01642 130 700
Email: RedcarMACH@redcar-cleveland.gov.uk
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 01642 524552
Short Breaks: 0800 073 8800
Leaving Care
TARGET Team
Phone: 01642 488433
Email: TARGET@redcar-cleveland.gov.uk
Hours: Mon–Fri 8.30am–5pm, Sat 8.30am–12pm
SEND
South Tees SENDIASS (Barnardo's)
Phone: 01642 310 806 Mobile: 07923 241142
Email: southteessendiass@barnardos.org.uk
NHS Continuing Healthcare
Phone: 01642 746 848 Email: necsu.chcintakecorrespondence@nhs.net
PO Box 11, Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD
Website: stockton.gov.uk
Adult Social Care
First Contact Team Phone: 01642 527 764
Email: firstcontactadults@stockton.gov.uk
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 01642 524552
Children's Services
The Children's Hub
Shared service with Hartlepool Borough Council
Phone: 01642 527764
Out of hours: 01642 524552
SEND
Stockton SEND IASS
Phone: 01642 527158
Email: SENDIASS@stockton.gov.uk
Address: Stockton Sixth Form College, Bishopton Road West, TS19 0QD
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
SEND Team
Phone: 01642 527145
NHS Continuing Healthcare
Phone: 01642 746 848
Civic Centre, Victoria Road, Hartlepool, TS24 8AY Website: hartlepool.gov.uk
Adult Social Care
Support Hub / iSPA
Phone: 01429 272905 (Support Hub)
iSPA safeguarding/hospital discharge: 01429 803100
Email: iSPA@hartlepool.gov.uk
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Walk-in:
Community Hub Central, 124 York Road, TS26 9DE
Walk-in hours: Mon–Fri 10am–4pm
Out of hours: 01642 524552
Children's Services
The Children's Hub
Shared service with Stockton-on-Tees
Phone: 01429 284284
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm
Out of hours: 01642 524552
Family Hubs: 01429 292444 Email: familyhubs@hartlepool.gov.uk
SEND
Hartlepool SENDIASS
Phone: 01429 284876 (24hr voicemail)
Email: sendiass@hartlepool.gov.uk
Address: CETL, Brierton Lane, Hartlepool, TS25 4AF
Hours: Mon–Fri 9.30am–4.30pm
Website: hartlepoolsendiass.co.uk
NHS Continuing Healthcare
Phone: 01642 746 848 Email:
County Hall, Northallerton, DL7 8AD Website: northyorks.gov.uk
⚠️ Note: TS9 falls within North Yorkshire Council, not Teesside. It is also served by the Humber and North Yorkshire ICB — a completely different NHS body from the rest of this directory.
Adult Social Care
Phone: 0300 131 2 131 (24/7)
Email: social.care@northyorks.gov.uk
Professional line: 01609 536993
Children's Services
Phone: 0300 131 2 131 (24/7)
Professional consultation MAST: 01609 535070
Hours: Mon–Fri 10am–4pm
Email: social.care@northyorks.gov.uk
SEND
North Yorkshire SENDIASS
Website: sendiassnorthyorkshire.co.uk
NHS Continuing Healthcare
Humber and North Yorkshire ICB
Phone: 01482 957750
Email: hnyicb.experience@nhs.net
Website: humberandnorthyorkshire.icb.nhs.uk